Support
We're here to help.
Email Support
For all questions and issues, email us at:
hello@ulomira.comWe typically respond within 24 hours.
Common Issues
Book not loading
Try refreshing the page or clearing your browser cache. If the issue persists, check your internet connection or try a different browser.
Payment declined
Verify your card details and ensure you have sufficient funds. If you continue to experience issues, try a different payment method or contact your bank.
Can't access a purchased book
Make sure you're logged into the correct account. If you recently purchased, try refreshing the page. Contact us if the issue persists.
Refund Requests
You can request a refund within 14 days of purchase if you've read less than 20% of the book.
To request a refund:
- Go to your library
- Find the book you want to refund
- Click "Request Refund" if eligible
If you don't see the refund option or have questions, email us at hello@ulomira.com.